Biotec offers a maintenance service that includes regular inspections and maintenance to ensure that products are always in good condition.

There are two maintenance service courses to choose from depending on how often you use the product and your budget.

Prevention of breakdowns

Regular inspections and diagnoses by specialized technicians will not overlook even the slightest changes in the condition of the equipment.

Troubles such as lost opportunities due to equipment breakdowns can also be avoided.

Extending the lifespan

Periodic inspections and maintenance and appropriate preventive maintenance will prevent sudden malfunctions, prevent deterioration of the equipment’s performance, and slow the rate of deterioration of the entire equipment.

Ensuring safety

In addition to daily inspections, regular inspections and maintenance by specialized technicians will ensure that the equipment can be used safely and with peace of mind.

Reducing running costs

Periodic inspections and maintenance can prevent unexpected expenses. Proper, timely repairs can extend the equipment’s lifespan and reduce the need for major repairs, resulting in reduced total costs.

 

As mentioned above, maintenance contracts have many benefits.

We will calculate the cost according to the equipment configuration, so please feel free to contact us or our agents.

We offer two courses depending on the maintenance details.

Information on the maintenance service period and contents.

Period

After delivery and installation, the contract is made on a yearly basis from the end　of the free warranty service period.

Contents

Periodic inspection of the main unit of the equipment is carried out once a year. Maintenance and part replacement are carried out depending on the condition of the equipment. Replacements for the main unit of the equipment and cylinders can be rented (old models are available upon request). Standard working hours are 9:00-17:00 on weekdays (outside of working hours and on Saturdays, Sundays, and holidays, maintenance can be handled for a fee). ① Comprehensive maintenance plan ・Maintenance inspection once a year. ・Sudden breakdowns can be handled at no additional cost.(All free of charge) ・Necessary repairs are carried out smoothly. ② Basic maintenance plan ・Maintenance inspection once a year. ・In the event of a breakdown, repair labor, business trips, and transportation costs are free of charge.(Parts are charged) ・Necessary repairs are carried out smoothly. ③ Spot inspection (response as needed) ・Inspection and repair requests can be made at the necessary time. ・Can be used without subscribing to a continuous plan. ・Minimum maintenance possible while keeping costs down. ・In the event of a breakdown, an additional fee will be charged. (Support priority will not be provided.)

 

Even if the maintenance plan is still in effect, the following items will not be covered under the warranty and will be dealt with at a cost.

Not covered by warranty	Damage or breakdown caused by natural disasters, fires, accidents, etc. Damage or malfunction caused by inspection, repair, adjustment, or modification work performed by anyone other than our dispatched technicians without our approval. Costs associated with relocating, removing, etc. the equipment. Damage or malfunction caused by other reasons other than normal use conditions.